Sudip Chowdhury

Customer Support Associate – Customer Support Department Provided expert email and chat support to Amazon.com sellers, ensuring prompt, accurate, and professional assistance. Resolved inquiries related to product listings, account issues, order management, and returns/refunds with efficiency and empathy. Delivered step-by-step troubleshooting and tailored solutions, fostering positive seller relationships and maximizing satisfaction. Maintained high-quality service standards by meeting KPIs for response time, resolution rate, and customer satisfaction. Acted as liaison between sellers and internal teams to escalate complex cases, demonstrating a commitment to outstanding, solution-oriented customer care.