Sudip Chowdhury
ID: CCE385071
Sudip Chowdhury
ID: CCE385071
- Customer support associate, Teleperformance
- Jharkhand, India
Social Accounts
Sudip Chowdhury
ID: CCE385071
- Customer support associate, Teleperformance
Employment History
TeleperformanceInvite company
22nd Aug 2024 to Present
Customer support associate
22nd Aug 2024 to Present
Salary Package
Salary Hidden
Roles & Responsibility
Customer Support Associate – Customer Support Department Provided expert email and chat support to Amazon.com sellers, ensuring prompt, accurate, and professional assistance. Resolved inquiries related to product listings, account issues, order management, and returns/refunds with efficiency and empathy. Delivered step-by-step troubleshooting and tailored solutions, fostering positive seller relationships and maximizing satisfaction. Maintained high-quality service standards by meeting KPIs for response time, resolution rate, and customer satisfaction. Acted as liaison between sellers and internal teams to escalate complex cases, demonstrating a commitment to outstanding, solution-oriented customer care.
Skills
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and independent problem-solving skills. - Team Player - Able to clearly communicate network issues and the status of efforts to resolve problems
Supporting Documents
Verification Pending
Certifications
DCA
From : Sharp
1st May 2017 to 17th Nov 2017
