Sudip Chowdhury
ID: CCE385071
Sudip Chowdhury
ID: CCE385071
- Customer support associate, Teleperformance
- Jharkhand, India
Social Accounts
Sudip Chowdhury
ID: CCE385071
- Customer support associate, Teleperformance
Employment History
TeleperformanceInvite company
22nd Aug 2024 to Present
Customer support associate
22nd Aug 2024 to Present
Salary Package
Salary Hidden
Roles & Responsibility
Customer Support Associate – Customer Support Department Provided expert email and chat support to Amazon.com sellers, ensuring prompt, accurate, and professional assistance. Resolved inquiries related to product listings, account issues, order management, and returns/refunds with efficiency and empathy. Delivered step-by-step troubleshooting and tailored solutions, fostering positive seller relationships and maximizing satisfaction. Maintained high-quality service standards by meeting KPIs for response time, resolution rate, and customer satisfaction. Acted as liaison between sellers and internal teams to escalate complex cases, demonstrating a commitment to outstanding, solution-oriented customer care.
Skills
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and independent problem-solving skills. - Team Player - Able to clearly communicate network issues and the status of efforts to resolve problems
Supporting Documents
Verification Pending
Education
Mcom
(Highest)Kolhan University
1st Aug 2021 to 1st Sep 2023
Supporting Documents
Certifications
DCA
From : Sharp
1st May 2017 to 17th Nov 2017
