SN
Sudeeksha Nigam
ID: CCE385894
Sudeeksha Nigam
ID: CCE385894
SN
Sudeeksha Nigam
ID: CCE385894
About Sudeeksha Nigam
The Real Time Analyst (RTA) plays a crucial role in workforce management within contact centers. The primary responsibility of an RTA is to ensure that daily operations run smoothly by managing real-time activities, monitoring agent performance, and maintaining service level agreements (SLAs). This role acts as a bridge between planning teams, operations, and frontline agents.
Employment History
2023
CD
Concentrix Daksh Pvt Ltd
17th Jan 2023 to Present
Associate
17th Jan 2023 to Present
See MoreSalary Package
Salary Hidden
Skills
- Excel Dashboards
- Outlook
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytic
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong
Education
2022
B.A. programme
Kalindi College
15th Jul 2019 to 15th Jul 2022
Lingo
English
Verbal
5/5
Written
5/5
Hindi
Verbal
5/5
Written
5/5
Punjabi
Verbal
3/5
Written
5/5
