SN
Sudeeksha Nigam
ID: CCE385894
Sudeeksha Nigam
ID: CCE385894
- Delhi, India
SN
Sudeeksha Nigam
ID: CCE385894
About Sudeeksha Nigam
The Real Time Analyst (RTA) plays a crucial role in workforce management within contact centers. The primary responsibility of an RTA is to ensure that daily operations run smoothly by managing real-time activities, monitoring agent performance, and maintaining service level agreements (SLAs). This role acts as a bridge between planning teams, operations, and frontline agents.
Employment History
2023
CD
Concentrix Daksh Pvt Ltd
17th Jan 2023 to Present
Associate
17th Jan 2023 to Present
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Skills
- Excel Dashboards
- Outlook
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytic
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong
Education
2022
B.A. programme
Kalindi College
15th Jul 2019 to 15th Jul 2022
Lingo
English
Verbal
5/5
Written
5/5
Hindi
Verbal
5/5
Written
5/5
Punjabi
Verbal
3/5
Written
5/5