Subhan S

My privious work role was there were. 20 technicians working under me i need install EV chargers daily basis and maintaining the up time as well as

Managed operations across Bangalore & Hyderabad, leading a team of 15+ technicians ensuring 95% on-time task completion. Developed and maintained hourly, daily, weekly, and monthly performance dashboards to support data-driven decisions. Collaborated with senior management to align operational execution with business goals, contributing to a 20% increase in efficiency. Implemented process improvements that reduced service delays by 15% and improved customer satisfaction. Coordinated cross-functional teams to ensure seamless installation, maintenance, and support operations.

Resolved 500+ customer inquiries weekly through phone, email, and chat with an average resolution rate of 95%. Collected and analyzed customer feedback, driving improvements in service delivery. Achieved a consistent customer satisfaction score of 90%+, recognized for empathetic communication and issue resolution.