Srish Narayan

have been relieved from Worktual Innovation Pvt Ltd, where I worked as a Technical Support Engineer. In my role, I handled support for multiple AI-based products including CCaaS platforms, chatbot solutions like LUKAS, CRM systems, and campaign management tools. My responsibilities included configuring IVR call flows, queue routing, inbound and outbound voice workflows, and setting up chatbot intents and conversational flows. I also performed end-to-end manual testing to ensure features were working properly before deployment. I regularly handled support tickets, maintained SLAs, and provided real-time troubleshooting support through calls and chats. I worked closely with developers, business analysts, and sales teams to understand requirements and resolve both technical and functional issues. I also managed live enterprise customer accounts and ensured smooth onboarding and post-deployment support. I have excellent communication skills and I am confident in interacting with clients and explaining technical concepts in a simple way. I am also a quick learner and can easily adapt to new tools, workflows, and technologies. In my previous company, I often worked around 13 hours a day during critical situations, which helped me build strong dedication and work discipline. I am a hardworking and committed professional, and now I am waiting for the right opportunity where I can prove my talent, contribute effectively, and grow in my career.