Sripal Reddy Velmajala

Service Desk Lead/Track Lead with 17+ years of experience in business process operations, service delivery/improvements, performance management, team leadership, training and reporting. Hands-on experience managing daily operations of Time Management, Human Resources Management, and Order/Asset Management ensuring the highest standards of service and the best possible customer experience. A key enabler of maximising business and customer service operations, delivering value to organisations and clients. Leverages solid operational acumen, resources management, team leadership, and stakeholder management skills. Proficiency in leading operational and strategic initiatives and driving operational excellence via engagements with the senior leadership team. Ability to identify and roll-out process improvements that generate efficiencies, exceptional customer experiences and transform business processes and capabilities. Team-oriented and proactive, with well-developed communication and organisational skills and the ability to balance shifting priorities in a deadline-environment.