Sripal Reddy Velmajala
ID: CCE374314
Sripal Reddy Velmajala
ID: CCE374314
- Service desk lead, HCLTech
Sripal Reddy Velmajala
ID: CCE374314
- Service desk lead, HCLTech

About Sripal Reddy Velmajala
Service Desk Lead/Track Lead with 17+ years of experience in business process operations, service delivery/improvements, performance management, team leadership, training and reporting. Hands-on experience managing daily operations of Time Management, Human Resources Management, and Order/Asset Management ensuring the highest standards of service and the best possible customer experience. A key enabler of maximising business and customer service operations, delivering value to organisations and clients. Leverages solid operational acumen, resources management, team leadership, and stakeholder management skills. Proficiency in leading operational and strategic initiatives and driving operational excellence via engagements with the senior leadership team. Ability to identify and roll-out process improvements that generate efficiencies, exceptional customer experiences and transform business processes and capabilities. Team-oriented and proactive, with well-developed communication and organisational skills and the ability to balance shifting priorities in a deadline-environment.
Employment History
Education
Bachelor of Technology (Computer Science Engineering)
Jawaharlal Nehru Technological University, India
1st Dec 2000 to 1st May 2004
Expertise
Operations Management
0/5
Process Management
0/5
Business Strategy Planning & Execution
0/5
SLA & KPI Management
0/5
client servicing
0/5
Continuous Process Improvement
0/5
Workforce Management
0/5
Training & Development
0/5
Reporting
0/5
Project Management
0/5
Support Services
0/5
Leadership
0/5
Tableau
0/5
power bi
0/5
