SM
Srikant Mekap
ID: CCE583590
Srikant Mekap
ID: CCE583590
- Benefits operation administration, Wipro Limited
- Odisha, India
SM
Srikant Mekap
ID: CCE583590
- Benefits operation administration, Wipro Limited
About Srikant Mekap
Result-oriented MBA professional with over 7+ years of experience in Operations, Health & Welfare, and Insurance Claims Processing. Skilled in handling US corporate clients, escalation management, process documentation, and team coordination. Strong expertise in Mainframe systems, client communication, and process improvement with a proven record of maintaining high accuracy and productivity.
Employment History
2022
WL
Wipro Limited
20th Apr 2022 to Present
Benefits operation administration
20th Apr 2022 to Present
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Roles & Responsibility
Managing US corporate client accounts and employee benefit processes
Handling legacy debit card operations for US clients
Working extensively on Mainframe Software (Bluezone)
Direct interaction with US onshore teams via chat support
Using tools: JIRA, Advanced Query Tool, Maestro, TBA, HCC Portal
Managing escalations and supporting team operations
Maintaining and updating SOPs as per process changes
Skills
- Project Management
- Regulatory Compliance
- communication skills
- Problem-Solving
- HRIS Management
- Excel Proficiency
- Customer service orientation
2017
GP
Genpact Pvt. Ltd.
8th Aug 2017 to 20th Mar 2022
Process developer
8th Aug 2017 to 20th Mar 2022
See MoreRoles & Responsibility
Part of Claims team with 100% cross-training certification. Handling Job Class Code (JCC) process for US clients. Maintained 100% accuracy and productivity standards. Provided training to new hires and conducted assessments. Prepared MOM reports and performed follow-ups. Ensured strong backup planning and process documentation.
Skills
- Data Analysis
- Lean Six Sigma
- Project Management
- Quality Assurance
- Stakeholder Communication
- Process Mapping
- Business Process Modeling
Education
2020
MBA
Prince Institute of Innovative & Technology (A.K.T.U)
10th Jun 2018 to 17th May 2020
2017
BBA
Disha College of Management & Technology (BU)
22nd Aug 2014 to 23rd Jul 2017
2014
12th (CHSE)
Binayak Acharya Junior College
16th Jul 2012 to 17th Jun 2014
Expertise
MS Office (Excel
5/5
Word
5/5
PowerPoint)
5/5
Mainframe (Bluezone)
5/5
JIRA
5/5
Advanced Query Tools
5/5
Basic HTML & CSS
5/5
Basic Python
5/5
Client Communication (US Clients)
5/5
Escalation Handling
5/5
Process Documentation & SOP Management
5/5
Team Coordination
5/5
Quality & Accuracy Control
5/5
Training & Mentoring
5/5
Time Management
5/5
insurance backend operations
5/5
Lingo
English
Verbal
5/5
Written
5/5
Hindi
Verbal
5/5
Written
4/5
Hindi english
Verbal
5/5
Written
5/5
Odia (Native)
Verbal
5/5
Written
5/5
Odiya
Verbal
5/5
Written
5/5