Sreejith Puthan Variath

Directed a $30M+ program portfolio, improving service efficiency by 25% and accelerating delivery cycles by 15%. Implemented AIOps & Generative AI workflows to drive predictive incident management and autonomous remediation. Deployed Prompt Engineering strategies for intelligent chatbots, knowledge retrieval, and self-service platforms. Executed ITSM transformations leveraging AI-driven anomaly detection & NLP-based ticket classification, achieving 99% SLA adherence and 95% CSAT. Led hybrid cloud migration and optimization programs, reducing operational costs by 40%. Built and mentored cross-functional global teams, boosting productivity by 30%.