Sreeja Gupta

Roles & Responsibility

Advisor – Operations Department Responsible for analyzing and resolving chargeback disputes related to Visa and Mastercard transactions. Utilize expertise in payment network rules, communication protocols, and fraud/non-fraud investigation to identify root causes and recommend effective resolutions. Collaborate with internal teams and external stakeholders to manage chargeback lifecycle, ensure compliance, and mitigate financial losses. Leverage strong analytical skills and regulatory knowledge to support operational efficiency and maintain positive client relationships.