Sourabh Kumar

I know how to handle documents and visa processing, make appointments, manage embassy, conduct interviews for manpower recruitment

Assisted clients with visa documentation, application forms, and submission requirements for multiple countries. Verified and organized supporting documents such as passports, bank statements, and invitation letters. Handled client queries, scheduled appointments, and provided regular updates on visa status. Maintained client records and ensured all files were complete and accurate before submission. Coordinated with embassies and consulates to resolve document-related queries.

Made outbound calls to prospective clients to explain insurance products and services. Maintained a daily call log and updated client information in the CRM system. Achieved consistent call targets and contributed to the team's monthly lead generation goals. Handled customer queries professionally and escalated complaints when required.