Result-oriented and highly organized Team Leader with 4 years of experience in managing high-performing teams in a domestic BPO setup for DishTV India Limited. Proven ability to lead a team of 50–55 advisors, handle escalations, monitor performance metrics (AHT, SLA, Abandon Rate, FCR), and ensure superior customer service delivery. Skilled in roster planning, quality assurance, client reporting, and achieving operational KPIs.
