Sohomrik Kundu

Partnered with sales and operations leadership to support revenue analytics, pipeline health, and performance tracking. Designed dashboards highlighting conversion rates, funnel leakage, and forecast risks, supporting data-driven sales reviews. Integrated Salesforce and CLM data into structured reporting models for leadership presentations. Conducted root-cause analysis on customer issues and operational gaps, contributing to a 15% improvement in customer satisfaction. Supported retention analysis initiatives that informed process improvements and contributed to a 10% increase in customer retention.

Supported digital supply chain consulting engagements by conducting market research, business process analysis, and data feasibility assessments during solution design phases. Collaborated with consultants to define KPIs and reporting requirements aligned to client objectives. Built and maintained SQL and Databricks notebooks to prepare clean, analysis-ready datasets for reporting. Designed Power BI dashboards tracking operational KPIs, procurement metrics, and project progress for client and senior stakeholders. Delivered executive-ready presentations communicating insights, risks, and recommendations in client-facing forums. Recognized with the EY Data Analytics Badge for excellence in analytics quality, insight articulation, and stakeholder communication.