
Sohail Sohail
ID: CCE483690
Sohail Sohail
ID: CCE483690
- Senior associate, Firstsource
- Maharashtra, India

Sohail Sohail
ID: CCE483690
- Senior associate, Firstsource

About Sohail Sohail
A highly motivated Senior Associate known for quickly mastering new skills and consistently aligning work with business requirements. Recognized over 10 times as Employee of the Month, demonstrating commitment to excellence and a strong work ethic. Ambitious and career-driven, focused on achieving goals and contributing effectively to organizational success.
Employment History

FirstsourceInvite company
26th Mar 2024 to Present
Senior associate
26th Mar 2024 to Present
Salary Package
Salary Hidden
Roles & Responsibility
Senior Associate – Customer Service Responsible for delivering prompt and efficient chat support while simultaneously managing and processing data in alignment with business requirements. Demonstrates expertise in handling high-volume customer interactions with professionalism and accuracy. Utilizes advanced Excel skills to maintain and analyze relevant data, ensuring seamless integration of customer service and data management processes. Collaborates with cross-functional teams to optimize workflows and enhance overall service quality. Committed to driving customer satisfaction through timely resolutions and precise data handling.
Skills
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and independent problem-solving skills. - Team Player - Able to clearly communicate network issues and the status of efforts to resolve problems
Verification Pending
Education
Bachelor of Commerce
(Highest)Lalit Narayan Mithila University
26th May 2019 to 26th Sep 2022

