Detail-oriented HR Operations professional with 6 months of experience at IBM delivering Core HR Services for Pfizer (United States – North America Region). Skilled in employee data management, benefits support, leave administration, payroll assistance, and HR case management. Recognized for zero escalations, fast Average Handling Time (AHT), and high query-resolution performance. Strong understanding of HR shared services, SLA-driven delivery, and compliance. Currently pursuing MBA and seeking opportunities in HR Operations, Core HR, or HR Shared Services.
