Sneha Chaudhari

Acted as the primary point of contact for all Major Incidents (P1 & P2 / Sev1 & Sev2) across global accounts.  Initiated Major Incident technical bridges within 5–10 minutes of alert; ensured real-time updates every 15 minutes.  Collaborated with technical teams, service owners, and third-party vendors to restore services quickly and effectively.  Maintained continuous communication with business leadership and executive teams.  Created and managed ServiceNow dashboards and generated metrics reports for leadership review.  Ensured post-incident reviews (PIR) were conducted and documented action items with clear timelines.  Oversaw Root Cause Analysis (RCA) efforts and tracked remediation plans to closure.  Ensured compliance with itil