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Sneha Chaudhari

ID: CCE652734

Sneha Chaudhari

ID: CCE652734

  • Maharashtra, India
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Profile Background
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Sneha Chaudhari

ID: CCE652734

    Sponser Title

    About Sneha Chaudhari

    Results-driven IT professional with 4+ years of experience in Infrastructure Management including Incident Management, Major Incident Management, and Problem Management. Proven expertise in managing P1/P2 incidents, leading bridge calls, engaging with cross-functional global teams, and ensuring SLA/OLA adherence. Skilled in ServiceNow reporting, dashboard creation, and ITIL V3 processes. Strong communicator, quick learner, and team player with the ability to work effectively under pressure in high-stakes environments..

    Employment History

    2021
    CT

    Major incident manager

    26th Nov 2021 to Present

    Salary Package

    Salary Hidden

    Roles & Responsibility

    Acted as the primary point of contact for all Major Incidents (P1 & P2 / Sev1 & Sev2) across global accounts.  Initiated Major Incident technical bridges within 5–10 minutes of alert; ensured real-time updates every 15 minutes.  Collaborated with technical teams, service owners, and third-party vendors to restore services quickly and effectively.  Maintained continuous communication with business leadership and executive teams.  Created and managed ServiceNow dashboards and generated metrics reports for leadership review.  Ensured post-incident reviews (PIR) were conducted and documented action items with clear timelines.  Oversaw Root Cause Analysis (RCA) efforts and tracked remediation plans to closure.  Ensured compliance with itil

    Skills

    • Incident Handling
    • Incident Management
    • ITIL
    • Major Incident Management
    • servicenow
    • - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and independent problem-solving skills. - Team Player - Able to clearly communicate network issues and the status of efforts to resolve problems
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    Verification Pending

    Education

    2021

    BTech in Computer science

    Dr. Babasaheb Ambedkar Technological University

    23rd Jun 2018 to 26th Nov 2021

    Expertise

    Major Incident Management

    3/5

    Incident Management

    3/5

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