Simran Negi

Roles & Responsibility

Prospected and qualified leads through cold calling, email campaigns, and networking events. Increased sales by 20% by implementing effective upselling and cross-selling strategies. Maintained up-to-date knowledge of product features and benefits to provide accurate information to clients. Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner. Monitored client service metrics and feedback to identify improvement areas and enable data-driven enhancements in customer experience. Assisted in process documentation and standard operating procedures to improve operational efficiency and consistency. Acted as a point of contact for internal stakeholders, ensuring smooth execution of client requests and issue resolution.