Executed end-to-end processing for monthly invoices and purchase order correspondence within the UBM Process. Audited billing exceptions related to rates and contracts, ensuring 100% accuracy in customer billing. Developed comprehensive training materials and SOPs for clearing billing exceptions, improving team efficiency. Provided detailed reports and data analysis to management to drive process improvements.
Managed operational processes and front-end service delivery in a fast-paced clinical environment. Coordinated between departments to ensure smooth workflow and maintained operational efficiency.
