Simar Manchanda

Responsible for conducting daily audits of calls, chats, and emails to ensure quality and compliance with company standards. Analyze interactions to identify areas for improvement and provide constructive feedback to agents. Collaborate with the team to enhance customer service performance and maintain high satisfaction levels. Ensure adherence to communication protocols and support ongoing training initiatives. Maintain detailed records of audit findings and contribute to continuous process improvements.

Responsible for conducting daily audits of calls, chats, and emails to ensure quality and compliance with company standards. Analyze interactions to identify areas for improvement and provide constructive feedback to agents. Collaborate with the team to enhance customer service performance and maintain high satisfaction levels. Ensure adherence to communication protocols and support ongoing training initiatives. Maintain detailed records of audit findings and contribute to continuous process improvements.