Helping customers through phone, email, or chat when they have questions or problems.
Creating Support Tickets
Raising tickets for technical issues and forwarding them to the right department.
Following Up
Checking back with customers to make sure their problem is solved.
✔ Maintaining Records
Updating customer details and complaint records in the system.
✔ Being Polite & Professional
Talking calmly, listening carefully, and keeping a positive tone.
