Shyam Sundar

Roles & Responsibility

Helping customers through phone, email, or chat when they have questions or problems. Creating Support Tickets Raising tickets for technical issues and forwarding them to the right department. Following Up Checking back with customers to make sure their problem is solved. ✔ Maintaining Records Updating customer details and complaint records in the system. ✔ Being Polite & Professional Talking calmly, listening carefully, and keeping a positive tone.