Shyam Gupta

Handling inbound calls for the Flip-kart process and promptly responding to customers' inquiries. Assessing and resolving customer issues to ensure their satisfaction. Providing a positive and professional customer experience with each interaction. Solving on an average 40 ticket in a day for the customer enquiries.

Extracting data from primary and secondary sources and removing corrupted data. Ensuring that the data is accurate and high-quality. Developing and managing data systems and databases. Establishing KPIs that provide actionable insights. Using data to analyses trends that help inform business policies and decisions. Collaborating with engineers and developers to develop and streamline data governance strategies. Ability to gather, view, and analyses data. Proficiency in spreadsheet programs like MS - Excel. Knowledge of Python, SQL, Power Bi. Skilled at data visualization. Strong communication skills.

Worked for Flipkart process and doing Bussiness to Bussiness sale for Flipkart. On Boarding the seller on Flipkart through phone calls. After onboarding resolve the problem for the seller on Listing, Payment, Advertisement, Promotion. And solving on an average 35 -40 ticket on these problems and also pass the ticket to different team of Flipkart.