shubham vashisht
ID: CCE051686
shubham vashisht
ID: CCE051686
- Opretion Executive, Apollo Pharmacies Limited
- Haryana, India
shubham vashisht
ID: CCE051686
- Opretion Executive, Apollo Pharmacies Limited
Employment History
Apollo Pharmacies Limited
4th Oct 2022 to 29th Aug 2024
Opretion Executive
4th Oct 2022 to 29th Aug 2024
Salary Package
Salary Hidden
Roles & Responsibility
• Managed refund processes for prepaid and health credit transactions, reducing TAT from 24 hours to 8 hours. • Assisted in automation of refund cycles and prepared detailed daily reports for management. • Handled escalated customer issues and coordinated with multiple departments to ensure timely resolutions. • Managed risk cases involving counterfeit or expired products, ensuring compliance and customer safety. • Identified genuine users and provided resolutions to improve customer experience. • Provided feedback for process improvement and streamlined customer communication workflows.
Skills
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and independent problem-solving skills. - Team Player - Able to clearly communicate network issues and the status of efforts to resolve problems
- , Basic Computer Proficency MS tool
- excell
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and independent problem-solving skills. - Team Player - Able to clearly communicate network issues and the status of efforts to resolve problems
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