Shubham Rai

Provide comprehensive support for Microsoft 365 applications to ensure seamless business operations. Troubleshoot and resolve user issues related to M365 tools, including Exchange, Teams, SharePoint, and OneDrive. Collaborate with IT teams to implement updates, manage user accounts, and maintain security compliance. Deliver timely training and assistance to enhance user productivity. Monitor system performance, document incidents, and escalate complex problems as needed. Stay updated on platform advancements to continuously improve support quality and drive organizational efficiency.