Shraddha naik naik

Handled customer queries via calls, chat, email, and social media platforms. Assisted customers with product details, order placement, and styling guidance. Managed order tracking, cancellations, returns, and exchanges. Resolved customer complaints in a timely and professional manner. Coordinated with logistics and warehouse teams to ensure smooth order delivery. Maintained high levels of customer satisfaction and service quality. Updated customer records and order details in the system. Followed up with customers to ensure issue resolution and positive experience.

Sourced and verified data from Google, Naukri, LinkedIn, and other platforms while ensuring accuracy and compliance.

Counselled prospective students (CX) regarding various academic programs and career options. Explained course details, university tie-ups, fees, eligibility, and admission process. Handled inbound and outbound leads, converting enquiries into admissions. Followed up with interested candidates to guide them through the decision-making process. Assisted students with application form filling and documentation requirements. Coordinated with universities/partner institutions for smooth admission processing. Achieved sales targets by converting leads into successful enrollments.

Contacted and engaged with potential customers (CX) to explain clear aligner treatments. Scheduled and confirmed scanning appointments for customers at clinics or partner locations. Handled inbound and outbound calls for booking and follow-ups. Explained pricing, offers, and treatment benefits to convert leads into bookings.

Generated and handled leads for education loans through calls, follow-ups, and coordination with customers. Explained loan products, eligibility criteria, interest rates, and required documents to customers. Collected, verified, and processed all necessary documents (KYC, income proof, academic records, etc.). Managed end-to-end loan documentation from application to submission.