SN
Shraddha naik naik
ID: CCE082353
Shraddha naik naik
ID: CCE082353
SN
Shraddha naik naik
ID: CCE082353

About Shraddha naik naik
Customer-focused professional with experience in sales, compliance, and customer service, seeking a Customer Service Executive role to deliver excellent support, resolve queries efficiently, and build strong customer relationships.
Employment History
2025
KF
Kalki fashion
13th Oct 2025 to 29th May 2026
Crm executive
13th Oct 2025 to 29th May 2026
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Salary Hidden
Roles & Responsibility
Handled customer queries via calls, chat, email, and social media platforms. Assisted customers with product details, order placement, and styling guidance. Managed order tracking, cancellations, returns, and exchanges. Resolved customer complaints in a timely and professional manner. Coordinated with logistics and warehouse teams to ensure smooth order delivery. Maintained high levels of customer satisfaction and service quality. Updated customer records and order details in the system. Followed up with customers to ensure issue resolution and positive experience.
2025
AI
ARK Info Solutions Pvt.Ltd
21st Apr 2025 to 5th Sep 2025
Compliance officer
21st Apr 2025 to 5th Sep 2025
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Salary Hidden
Roles & Responsibility
Sourced and verified data from Google, Naukri, LinkedIn, and other platforms while ensuring accuracy and compliance.
2023
JE
Jaro Education
18th Dec 2023 to 28th Jan 2025
Education officer
18th Dec 2023 to 28th Jan 2025
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Salary Hidden
Roles & Responsibility
Counselled prospective students (CX) regarding various academic programs and career options. Explained course details, university tie-ups, fees, eligibility, and admission process. Handled inbound and outbound leads, converting enquiries into admissions. Followed up with interested candidates to guide them through the decision-making process. Assisted students with application form filling and documentation requirements. Coordinated with universities/partner institutions for smooth admission processing. Achieved sales targets by converting leads into successful enrollments.
2021
AO
AMPA ORTHODONTIST (Toothsi)
12th Dec 2021 to 1st Jul 2022
Sales lead
12th Dec 2021 to 1st Jul 2022
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Salary Hidden
Roles & Responsibility
Contacted and engaged with potential customers (CX) to explain clear aligner treatments. Scheduled and confirmed scanning appointments for customers at clinics or partner locations. Handled inbound and outbound calls for booking and follow-ups. Explained pricing, offers, and treatment benefits to convert leads into bookings.
2020
AN
Avanse NBFC
10th Feb 2020 to 10th Dec 2021
Loan advisor
10th Feb 2020 to 10th Dec 2021
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Salary Hidden
Roles & Responsibility
Generated and handled leads for education loans through calls, follow-ups, and coordination with customers. Explained loan products, eligibility criteria, interest rates, and required documents to customers. Collected, verified, and processed all necessary documents (KYC, income proof, academic records, etc.). Managed end-to-end loan documentation from application to submission.
Education
2023
HSC
VPM's K.G. Joshi College of Arts & N.G. Bedekar College of Commerce
2nd Jun 2020 to 1st Jan 2023
2021
Arts
Mumbai University
2nd Feb 2018 to 2nd Mar 2021
2019
SSC
Maharashtra Board
2nd Mar 2018 to 1st Jan 2019
Expertise
relationship-building
5/5
Problem Solving
5/5
Product Knowledge
5/5
Pipeline Management
5/5
Customer Service
5/5
Communication
5/5
Teamwork
5/5
handling customer queries
5/5
Providing product information
5/5
Resolving complaints
5/5
Lead Generation
4/5
Sales Techniques
4/5
Lingo
English
Verbal
5/5
Written
5/5
Hindi
Verbal
5/5
Written
3/5
Marathi
Verbal
5/5
Written
3/5
