Shobhita Mathur Mathur
ID: CCE819292
Shobhita Mathur Mathur
ID: CCE819292
- Customer service manager, kadellabs
- Rajasthan, India
Shobhita Mathur Mathur
ID: CCE819292
- Customer service manager, kadellabs

About Shobhita Mathur Mathur
With over 3 years of experience in customer success and project management, I specialize in driving client satisfaction and ensuring seamless project delivery. My background combines a strong understanding of customer needs with the ability to coordinate and manage projects efficiently, resulting in improved outcomes and long-term client relationships. I am passionate about leading teams and processes that enhance service quality and foster customer loyalty.
Employment History
kadellabsInvite company
6th Jan 2025 to Present
Customer service manager
6th Jan 2025 to Present
Salary Package
Salary Hidden
Roles & Responsibility
As a Project Manager and Customer Success professional, I oversee daily client communications to ensure seamless product readiness and timely delivery. I coordinate cross-functional teams, aligning resources and timelines to meet client expectations and project goals. My role involves proactive problem-solving, stakeholder management, and driving collaboration to enhance customer satisfaction and project outcomes. I am dedicated to maintaining clear communication channels and delivering consistent value throughout the project lifecycle.
Skills
- Adoption
- Client Co-ordination
- Renewals
- Requirements Analysis
- Requirements Gathering
- service provider
- Development
Verification Pending
LeadsquaredInvite company
22nd Nov 2022 to 1st Jan 2025
Key accountmanager
22nd Nov 2022 to 1st Jan 2025
Salary Package
Salary Hidden
Roles & Responsibility
Managed a portfolio of 40+ client accounts, driving business growth through effective CRM implementation and adoption. Conducted comprehensive product training to ensure seamless integration and maximize client value. Identified opportunities for upselling and cross-selling, enhancing revenue streams and fostering long-term client relationships. Collaborated closely with clients to understand their needs, provide tailored solutions, and support overall satisfaction and retention. Demonstrated strong communication and problem-solving skills to promote sustained business success.
Skills
- Client-focused
- Communication
- Cross Selling
- Renewals
- Team Coordination
- Training Delivery
- implementation
- Upselling
- product adoption
Verification Pending
Expertise
Problem-solving & Crisis Management
5/5
Communication
5/5
Cursor AI
5/5
CRM software
5/5
Integration
5/5
Project Delivery
4/5
FIGMA (UI/UX)
3/5
Lingo
English
Verbal
5/5
Written
5/5
Gujarati
Verbal
3/5
Written
1/5
Hindi
Verbal
5/5
Written
5/5
