Hi, Mittal shared your contact with me regarding a job vacancy.
I have overall 6 years of experience and I’m currently working as a Training Lead at Digitide Business Solutions, where I lead training and performance initiatives across Sales and Customer Support functions. I manage a team of 3 trainers and oversee training operations for a 400+ seat contact center, ensuring consistent capability building and performance improvement at scale.
I’ve successfully executed projects focused on improving Sales Conversion, FCR, and CSAT by implementing consultative sales and customer delight strategies. I have worked across Insurance, Banking & Financial Services, and Customer Support domains.
I’d love to connect and explore any relevant opportunities. Please let me know a convenient time to discuss.
