SS
Shivam Sharma
ID: CCE892126
Shivam Sharma
ID: CCE892126
- Assistant Patient Care, Fortis Memorial research Institute
SS
Shivam Sharma
ID: CCE892126
- Assistant Patient Care, Fortis Memorial research Institute

About Shivam Sharma
Dedicated and detail-oriented healthcare professional with over 2.5 years of experience in patient care services. Seeking to contribute strong communication, billing accuracy, and patient coordination skills to a reputed healthcare organization while supporting operational efficiency and quality patient experience.
Employment History
2023
FM
Fortis Memorial research Institute
22nd May 2023 to Present
Assistant Patient Care
22nd May 2023 to Present
See MoreSalary Package
Salary Hidden
Roles & Responsibility
Manage patient inquiries through inbound and outbound calls, ensuring clear and efficient communication. Coordinate consultation bookings and streamline patient flow to optimize service delivery. Handle email correspondence professionally, addressing patient needs and maintaining accurate records. Collaborate with healthcare teams to enhance patient experience and operational efficiency. Maintain confidentiality and adhere to organizational policies at all times.
Skills
- Customer requirements fulfillment
- Teamwork Efficiency
- Effective Email Communication
Education
2021
BBA (Bachelor of Business Administration)
Jawahar Lal Nehru P.G. College, Etah, Uttar Pradesh
1st Jul 2018 to 31st May 2021
2018
Senior Secondary (Class XII)
Jawahar Navodaya Vidyalaya, Etah, Uttar Pradesh
1st Jul 2017 to 31st May 2018
2016
Secondary (Class X)
Jawahar Navodaya Vidyalaya, Etah, Uttar Pradesh
1st Jul 2015 to 31st May 2016
Expertise
Written & Verbal Communication
5/5
Problem Solving
5/5
Customer Relationship Management
5/5
Decision Making Skills
5/5
Time & Stress Management
5/5
MS Office
4/5
HIS
4/5
Power BI (Basic)
4/5
Lingo
English
Verbal
5/5
Written
5/5
Hindi
Verbal
5/5
Written
5/5
Marathi
Verbal
3/5
Written
4/5
