SHIVAM GUPTA
ID: CCE792061
SHIVAM GUPTA
ID: CCE792061
SHIVAM GUPTA
ID: CCE792061

About SHIVAM GUPTA
Job handing – B2B sales B2C sales business, Cold calling Follow-up’s, Market and field activities. Roles & Responsibilities – Customer Service & Support - Responded promptly and professionally to customer inquiries via phone, email, and chat. - Identified customer needs and provided accurate information and appropriate solutions. - Resolved customer complaints efficiently, maintaining a high level of customer satisfaction. - Maintained customer records by updating account information and documenting interactions. - Followed communication procedures, guidelines, and policies consistently. - Coordinated with internal departments to ensure timely service delivery. - Handled escalations with empathy and ensured issues were resolved to the customer’s satisfaction. - Met daily performance targets related to customer satisfaction, quality, and response time.
Employment History
Bharti airtel
1st Jun 2022 to 1st Apr 2025
Retail sales
1st Jun 2022 to 1st Apr 2025
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Salary Hidden
Roles & Responsibility
Skills
- Customer Support
- Front Office Support
- Problem Solving
- Teamwork
- Telecommunication Services
- B2B Sales
Bajaj finserv
1st Jul 2021 to 31st May 2022
Telesales Extension
1st Jul 2021 to 31st May 2022
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Salary Hidden
Roles & Responsibility
Skills
- CRM Databases
- Cross Selling
- Lead Generation
- Telemarketing
