SHIVAM GUPTA

Job handing – B2B sales B2C sales business, Cold calling Follow-up’s, Market and field activities. Roles & Responsibilities – Customer Service & Support - Responded promptly and professionally to customer inquiries via phone, email, and chat. - Identified customer needs and provided accurate information and appropriate solutions. - Resolved customer complaints efficiently, maintaining a high level of customer satisfaction. - Maintained customer records by updating account information and documenting interactions. - Followed communication procedures, guidelines, and policies consistently. - Coordinated with internal departments to ensure timely service delivery. - Handled escalations with empathy and ensured issues were resolved to the customer’s satisfaction. - Met daily performance targets related to customer satisfaction, quality, and response time.