Shiva Jeet
ID: CCE672713
Shiva Jeet
ID: CCE672713
- Csa, Muthoot Mercantile limited
- Haryana, India
Shiva Jeet
ID: CCE672713
- Csa, Muthoot Mercantile limited

About Shiva Jeet
In my role as a Customer Service Executive at Muthoot Mercantile Limited, I gained valuable experience in handling customer queries and providing solutions efficiently. My primary responsibilities included addressing customer concerns through various communication channels, ensuring that each interaction was positive and productive. During my tenure, I developed strong problem-solving skills, which allowed me to identify customer needs quickly and provide tailored solutions. I learned to navigate complex customer issues and resolve them effectively, which contributed to a high level of customer satisfaction. Additionally, I honed my communication skills, both verbal and written, which are crucial in a customer service environment. I often had to explain policies and procedures clearly to customers, ensuring they understood their options and the steps we would take to assist them. My experience also involved collaborating with team members to improve service delivery. We regularly shared feedback and best practices, which helped us enhance our overall performance and meet the company's service goals.
Employment History
Muthoot Mercantile limited Invite company
10th Jan 2025 to Present
Verification Pending
Education
Bachelor of Science
(Highest)University of Delhi
10th Jun 2019 to 31st May 2022
Supporting Documents
Education document hidden
Expertise
Microsoft Excel
4/5
Microsoft Word
3/5
Lingo
English
Verbal
3/5
Written
4/5
Hindi
Verbal
4/5
Written
4/5
