Shishir Arora

Customer-focused service professional with 3+ years of experience delivering high-quality, voice-based support across fast-paced contact-centre environments. Proven ability to resolve complex queries at first contact, manage escalations with empathy, and consistently drive strong CSAT and FCR outcomes. Recognised as a reliable subject matter expert who upholds quality standards, supports cross-functional resolution, and contributes to team performance through clear communication and process discipline.