Shikha Verma

Serve as a key performer for the end-to-end management of complex service requests and inquiries on BT contracts. Ensure all deliverables meet required Service Level Agreements (SLAs). Prepare quotations and detailed pricing for client-selected services. Maintain comprehensive order management systems, tracking all initiated and completed requests within the contract. Utilize advanced coordination and planning skills to consistently achieve results according to schedule.

Resolved high-volume technical and service queries for UK-based clients via email. Identified and analyzed client-reported problems to provide tailored, high-quality resolutions. Conducted detailed problem research and testing to ensure long-term issue resolution. Maintained exceptional quality standards for all client interactions and ticket resolutions.