Shigraf Khan

Roles & Responsibility

Virtual Assistant – Customer Service Provide exceptional customer support by promptly addressing queries and resolving issues related to refunds and replacements. Verify account statuses to identify any holds or lookouts, and efficiently unlock accounts to restore customer access. Maintain clear, professional communication to ensure customer satisfaction and uphold company standards. Collaborate with team members to enhance service quality and contribute to continuous process improvements. Demonstrate strong problem-solving skills and attention to detail in all customer interactions.