Shigraf Khan
ID: CCE180580
Shigraf Khan
ID: CCE180580
- Jharkhand, India
Shigraf Khan
ID: CCE180580
About Shigraf Khan
With 5 years of experience in customer service, I bring a strong commitment to delivering exceptional support and building positive client relationships. My background has equipped me with effective communication skills, problem-solving abilities, and a deep understanding of customer needs. I am dedicated to ensuring satisfaction and fostering trust through every interaction, contributing to the overall success of the team and organization.
Employment History
2023
AD
Amazon Development Centre India Pvt. Ltd.
29th May 2023 to 31st May 2025
Virtual assistant
29th May 2023 to 31st May 2025
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Roles & Responsibility
Virtual Assistant – Customer Service
Provide exceptional customer support by promptly addressing queries and resolving issues related to refunds and replacements. Verify account statuses to identify any holds or lookouts, and efficiently unlock accounts to restore customer access. Maintain clear, professional communication to ensure customer satisfaction and uphold company standards. Collaborate with team members to enhance service quality and contribute to continuous process improvements. Demonstrate strong problem-solving skills and attention to detail in all customer interactions.
Skills
- • Knowledge of SSO (Single Sign-On) implementation.
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and i
2020
KC
Kohinoor construction
1st Jan 2020 to 1st May 2023
