Shefali Kesharwani

Led and mentored a high-performing sales team of 5, driving year-over-year revenue growth by executing strategic sales initiatives and enhancing client relationships. Managed end-to-end B2B sales cycles from prospecting to closure, consistently surpassing revenue targets. Applied advanced sales techniques to build and sustain customer relationships, ensuring repeat business. Proficient in CRM platforms including Leadsquare, Hubspot, and Bitrix for effective customer management. Conducted comprehensive market research and analysis to evaluate opportunities and inform strategic decisions, contributing to sustained business growth.

Led a team of 13 members, providing expert guidance and mentorship to ensure accurate and efficient completion of duties. Delivered exceptional customer service by optimizing support processes and fostering a collaborative service environment. Collaborated cross-functionally to develop prototypes, training materials, and operational initiatives aimed at enhancing team performance and customer satisfaction. Played a key role in driving continuous improvement and team-building activities, reinforcing a culture of excellence and innovation within the customer support department.

Gained experience as a sales professional in workforce training.