Shashank Saxena
ID: CCE141589
Shashank Saxena
ID: CCE141589
- Guest service supervisor, Oberoi Hotels&Resorts
- Rajasthan, India
Shashank Saxena
ID: CCE141589
- Guest service supervisor, Oberoi Hotels&Resorts
About Shashank Saxena
A luxury Front Office professional with close to four years of experience in guest services, operations, and team leadership across premium hotel environments. Experienced in handling VIP and VVIP guests, service recovery, room inventory, and inter-departmental coordination, with strong exposure to both pre-opening and transition phases. Certified Concierge and Departmental Trainer with a proven ability to deliver personalised guest experiences while maintaining the highest service and brand standards.
Employment History
Oberoi Hotels&ResortsInvite company
26th Aug 2022 to Present
Guest service supervisor
26th Aug 2022 to Present
Salary Package
Salary Hidden
Roles & Responsibility
Responsible for overseeing day-to-day Front Office operations to ensure seamless guest experiences and adherence to luxury service standards. Managed VIP and VVIP arrivals, departures, and special requests while handling service recovery with professionalism and empathy. Supervised room inventory, upgrades, and occupancy optimisation in coordination with Reservations and Housekeeping. Led and guided the Front Office team on shift, ensuring grooming, service etiquette, and SOP compliance. Actively coordinated with all hotel departments to ensure smooth guest journeys and prompt resolution of concerns. Conducted on-the-job training, supported new team members, and contributed to maintaining LQA and brand quality benchmarks.
Skills
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and independent problem-solving skills. - Team Player - Able to clearly communicate network issues and the status of efforts to resolve problems
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and independent problem-solving skills. - Team Player - Able to clearly communicate network issues and the status of efforts to resolve problelms
Verification Pending
Certifications
BSc in hospitality & hotel Administration
From : Suresh Gyan Vihar University
13th Aug 2019 to 13th Aug 2022
