shalini suman

Managed daily branch back-office operations and ensured operational accuracy across banking transactions and reconciliations. Handled customer onboarding, account opening, and documentation processes with strict SLA adherence. Ensured compliance with KYC, AML, and regulatory guidelines through regular verification and documentation reviews. Supported branch audits and inspections by preparing operational reports, reconciliations, and data extracts. Maintained operational accuracy in cash handling, clearing operations, reconciliations, and vendor payment activities. Assisted in training new employees on banking operations, compliance procedures, and service standards.