Shailendra Pratap Singh

Roles & Responsibility

Senior Associate, Customer Service Responsible for managing and resolving customer inquiries related to order processing, ensuring accurate and timely updates. Act as a primary point of contact for customers, addressing order status, modifications, and issue resolution with professionalism and efficiency. Collaborate with cross-functional teams to streamline order fulfillment and enhance customer satisfaction. Maintain comprehensive records of customer interactions and feedback to support continuous improvement initiatives. Demonstrate strong communication, problem-solving, and multitasking skills to deliver an exceptional service experience.