Shaik Mubeen
ID: CCE943690
Shaik Mubeen
ID: CCE943690
- It support, Teklabs mgmt
- Telangana, India
Shaik Mubeen
ID: CCE943690
- It support, Teklabs mgmt
About Shaik Mubeen
Motivated and detail-oriented IT Desktop Support & Network Support Professional with extensive CCNA networking knowledge and hands-on experience troubleshooting hardware, software, and network issues. Skilled at troubleshooting Windows systems, configuring basic network configurations, assisting end users via remote and onsite assistance, and ensuring smooth IT operations. Experienced in troubleshooting connectivity difficulties, managing user accounts, and providing timely, dependable technical answers. Known for effective communication, agility, and the ability to learn and adopt new technology quickly. Currently looking for IT Support / Desktop Support / Network Support positions where I can apply my technical expertise and grow in a fast-paced IT environment.
Employment History
Teklabs mgmt Invite company
5th Sep 2022 to Present
It support
5th Sep 2022 to Present
Salary Package
Salary Hidden
Roles & Responsibility
My role involved providing L1–L2 support for desktops, laptops, operating systems, hardware, printers, and network connectivity issues. I handled ticket-based support, asset management, system deployments, user access management, and basic network troubleshooting. I worked closely with network, security, and server teams to resolve escalated issues while ensuring SLA compliance and user satisfaction.
Skills
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and independent problem-solving skills. - Team Player - Able to clearly communicate network issues and the status of efforts to resolve problems
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and independent problem-solving skills. - Team Player - Able to clearly communicate network issues and the status of efforts to resolve problems
- Message Trace & Email Delivery Troubleshooting
Verification Pending
Sykes Business EnterprisesInvite company
1st Sep 2021 to 23rd Aug 2022
Customer service
1st Sep 2021 to 23rd Aug 2022
Salary Package
Salary Hidden
Roles & Responsibility
Assisted consumers in addressing fundamental technical issues with product or service connectivity. Maintaining high-quality assistance requires processing calls with professionalism and precision. User issues were addressed through structured problem resolution and transparent communication. Achieved performance goals by focussing heavily on customer happiness.
Skills
- Message Trace & Email Delivery Troubleshooting
Verification Pending
Education
B. Tech in Mechanical Engineering
Lords Institute of Engineering & Technology, Hyderabad/JNTUH Hyderabad
16th Aug 2016 to 6th Aug 2022 (Expected)
Intermediate (MPC)
Sri Chandra Junior College/Osmania University Hyderabad
3rd Jun 2014 to 12th Apr 2016 (Expected)
SSC Matriculation
Mufeed-ul-Anam Boys High School, Hyderabad
16th May 2013 to 21st Mar 2014 (Expected)
Expertise
Operating Systems: Windows
5/5
Technical Documentation
5/5
Helpdesk Operations
5/5
System Support
5/5
PowerPoint)
5/5
Excel
5/5
Software Applications: Microsoft Office Suite (Word
5/5
Network Monitoring Tools
5/5
Tools & Technologies: Cisco Packet Tracer
5/5
Linux (basic administration and command-line operations)
5/5
Networking: LAN/WAN Configuration
5/5
and Firewalls
5/5
Switches
5/5
and Maintenance of Routers
5/5
Configuration
5/5
Hardware & Systems: Installation
5/5
Network Troubleshooting
5/5
Subnetting
5/5
DHCP
5/5
DNS
5/5
TCP/IP
5/5
Wireshark
4/5
Other Skills: Python
4/5
Lingo
English
Verbal
4/5
Written
5/5
Hindi
Verbal
5/5
Written
5/5
Indian
Verbal
5/5
Written
5/5
Urdu
Verbal
5/5
Written
3/5
