Shahla hashmi

My name is Syeda Shahla Hashmi, and I am a dedicated, organized, and detail-oriented professional with experience in administration, operations coordination, customer support management, and account handling. I have a strong ability to manage multiple responsibilities efficiently while maintaining accuracy, professionalism, and clear communication. I have hands-on experience in administrative operations, including documentation, quotation preparation and follow-ups, stock and work-status tracking, and coordination with management, accounts, and admin teams. I have successfully created structured systems that improve transparency, workflow efficiency, and inter-departmental coordination. I also bring solid experience in customer support and team supervision, having managed a team of around 20 customer support executives. My responsibilities included overseeing online order deliveries, resolving customer issues related to damaged or incorrect items, and ensuring timely, empathetic, and professional resolution. I strongly believe in active listening and customer-focused communication to maintain high service standards. I possess strong organizational, communication, and problem-solving skills, and I am comfortable handling pressure in fast-paced environments. I have additional exposure to social media coordination, content support, and basic creative tasks, and I am always open to learning new tools and processes. I am known for my honesty, discipline, reliability, and commitment to quality work. My career objective is to contribute to a growth-oriented organization where I can utilize my skills effectively, continue learning, and build a stable long-term career.