Shah Faisal Khan
ID: CCE406524
Shah Faisal Khan
ID: CCE406524
- Delhi, India
Shah Faisal Khan
ID: CCE406524
About Shah Faisal Khan
Results-driven and detail-oriented Senior Analyst with over 6 years of experience across Revenue Cycle Management (RCM), data analysis, and customer operations. Currently working with R1 RCM Global Pvt. Ltd., specializing in patient account review, charity program coordination, payment adjustments, and accurate billing compliance. Known for strong analytical skills, attention to detail, and the ability to handle complex account data with accuracy. Possesses a solid background in customer support and back-office operations, having worked with leading organizations such as TaskUs, Concentrix (Amazon process), and ICCS, delivering high-quality service across calls, chats, and emails. Experienced in maintaining records, resolving customer issues, and ensuring customer satisfaction in fast-paced environments. Adaptable, quick to learn, and highly committed to organizational goals, with excellent communication skills and a positive, team-oriented attitude. Actively seeking senior-level or growth-oriented opportunities where analytical expertise, RCM knowledge, and operational excellence can contribute to business improvement and long-term career growth.
Employment History
R1 RCMInvite company
22nd Sep 2022 to Present
Senior analyst
22nd Sep 2022 to Present
Salary Package
Salary Hidden
Roles & Responsibility
As a Revenue Cycle Management professional, I am responsible for supporting and managing the end-to-end revenue cycle for US healthcare clients, with a strong focus on accuracy, compliance, and timely reimbursement. My role involves ensuring that healthcare services are billed correctly, payments are collected efficiently, and revenue leakage is minimized through proactive analysis and follow-up. One of my primary responsibilities is insurance eligibility and benefits verification. I review and validate patient insurance information, including coverage details, deductibles, copayments, and authorization requirements. Accurate verification before claim submission helps reduce rejections and improves first-pass claim acceptance.
Skills
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and independent problem-solving skills. - Team Player - Able to clearly communicate network issues and the status of efforts to resolve problems
- Senior RCM professional with 6 years of experience in US healthcare operations Expertise in claims analysis denial management AR followups insurance verification EMREHR handling and process improvement Strong analytical communication and qualitydriven approach
Verification Pending
Task UsInvite company
12th Jan 2022 to 16th Sep 2022
Customer agent
12th Jan 2022 to 16th Sep 2022
Roles & Responsibility
At TaskUs, I worked as a Customer Service Representative supporting global clients in a fast-paced, customer-centric environment. My role focused on delivering high-quality customer support across multiple communication channels while ensuring accuracy, empathy, and efficiency in every interaction. I handled inbound and outbound customer interactions via calls, chats, and emails, addressing a wide range of product- and service-related inquiries. I was responsible for understanding customer concerns, diagnosing issues accurately, and providing effective resolutions with a strong emphasis on first-contact resolution.
Skills
- Customer Follow-up
Verification Pending
Concentrix Daksh Pvt LtdInvite company
5th Apr 2021 to 11th Jan 2022
Chat advisor
5th Apr 2021 to 11th Jan 2022
Roles & Responsibility
Worked as a Customer Support Specialist providing high-quality chat support for the Amazon process. Handled customer interactions efficiently through live chat, ensuring quick resolution and a positive customer experience. Assessed customer needs, identified issues related to orders, payments, returns, and account concerns, and provided accurate solutions within defined service levels. Guided customers on product features, warranties, delivery timelines, return and refund policies, and promotional offers. Maintained professionalism and empathy while handling escalations and sensitive customer concerns. Ensured compliance with Amazon policies and internal quality standards in every interaction.
Skills
- Chat Support
Verification Pending
Insight Customer Call Solutions LtdInvite company
24th Dec 2018 to 30th Oct 2019
Customer care executive
24th Dec 2018 to 30th Oct 2019
Roles & Responsibility
Worked as a Customer Support Executive handling inbound and outbound customer interactions for international processes. Provided timely and accurate assistance to customers by understanding their concerns and delivering effective solutions while maintaining high service quality standards.
Skills
- Customer Support
Verification Pending
Portfolio
Education
Bachlor of Arts
(Highest)Himalayan Garhwal University
15th Jan 2020 to 16th Jan 2023
Expertise
- Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and independent problem-solving skills. - Team Player - Able to clearly communicate network issues and the status of efforts to resolve problelms
4/5
Lingo
English, Hindi, Urdu
Verbal
5/5
Written
5/5
