SA
Shagufi Anwar
ID: CCE562015
Shagufi Anwar
ID: CCE562015
- Csa, Teleperformance
SA
Shagufi Anwar
ID: CCE562015
- Csa, Teleperformance

About Shagufi Anwar
Customer support professional with 2.5+ years of BPO experience, skilled in handling voice, chat, and email queries while maintaining 95% CSAT. Proficient in technical troubleshooting, CRM tools, and training new hires.
Employment History
2023
T
Teleperformance
28th Aug 2023 to Present
Advisor
28th Sep 2023 to Present
See MoreSalary Package
Salary Hidden
Roles & Responsibility
Worked as a Customer Support Executive at Teleperformance, handling customer queries through calls, chat, and email. Managed high-volume interactions, including handling up to 5 chats simultaneously and resolving technical issues efficiently. Responsible for ticket creation, tracking, and using CRM tools to ensure smooth issue resolution. Maintained high customer satisfaction (95% CSAT) through effective communication and problem-solving. Also supported training and onboarding of new hires while collaborating with the team to meet performance targets.
Skills
- Customer Service
Csa
28th Aug 2023 to 1st Apr 2026
See MoreSalary Package
Salary Hidden
Roles & Responsibility
Worked as a Customer Support Executive at Teleperformance, handling customer queries through calls, chat, and email. Managed high-volume interactions, including handling up to 5 chats simultaneously and resolving technical issues efficiently. Responsible for ticket creation, tracking, and using CRM tools to ensure smooth issue resolution. Maintained high customer satisfaction (95% CSAT) through effective communication and problem-solving. Also supported training and onboarding of new hires while collaborating with the team to meet performance targets.
Skills
- Customer-focused Service
Education
2023
Bachelor in Art
IGNOU University
1st May 2016 to 1st May 2023

