Shagufi Anwar

Worked as a Customer Support Executive at Teleperformance, handling customer queries through calls, chat, and email. Managed high-volume interactions, including handling up to 5 chats simultaneously and resolving technical issues efficiently. Responsible for ticket creation, tracking, and using CRM tools to ensure smooth issue resolution. Maintained high customer satisfaction (95% CSAT) through effective communication and problem-solving. Also supported training and onboarding of new hires while collaborating with the team to meet performance targets.

Worked as a Customer Support Executive at Teleperformance, handling customer queries through calls, chat, and email. Managed high-volume interactions, including handling up to 5 chats simultaneously and resolving technical issues efficiently. Responsible for ticket creation, tracking, and using CRM tools to ensure smooth issue resolution. Maintained high customer satisfaction (95% CSAT) through effective communication and problem-solving. Also supported training and onboarding of new hires while collaborating with the team to meet performance targets.