Shabaj Alam

Dedicated Customer Service Professional with 8+ years of experience delightening customers and resolving complex issues across phone, email, chat, and social media channels. Passionate about turning frustrated customers into loyal advocates through empathetic listening, clear communication, and creative problem-solving. Consistently achieve 90%+ CSAT, maintain <3% escalation rate, and reduce average resolution time by 22% in previous roles. Looking for an opportunity to bring calm-under-pressure energy and genuine care to a customer-obsessed team.