Sayali Gaikwad

Roles & Responsibility

Operations and Billing Specialist skilled in managing comprehensive Order-to-Cash cycles, contract validations, and financial operations within CRM and accounting systems. Expertise includes handling complex Salesforce opportunities, ensuring compliance, revenue accuracy, and precise financial reporting. Proficient in invoice lifecycle management using Sage Intacct, CARP, and Zuora, including credit/debit memo processing and manual billing adjustments affecting the General Ledger. Experienced in resolving escalated billing issues, credit refunds, and payment discrepancies, collaborating across Sales, Customer Service, and Operations to optimize processes, and enhance data integrity. Additional capabilities include Cash Application, bank reconciliations, and bad debt write-offs.