Saurabh Prabhakar

Operation Manager – FCRM Department Lead and manage a diverse team of 30+ members and 2 team leaders within the Financial Crime Risk Management (FCRM) domain. Oversee ongoing monitoring and screening teams, ensuring adherence to quality standards and production targets. Develop and implement quality frameworks for pilot projects, driving process improvements. Address and resolve complex customer issues, mentor teams by allocating tasks aligned with individual competencies. Identify and investigate adverse news related to money laundering and terrorist financing, escalating to compliance as necessary. Ensure strict compliance with audit and KYC guidelines to maintain robust process controls.

Qc Manager – Banking & Finance Lead quality management across India, Australia & Malaysia markets, overseeing a team of Production Quality Controllers to ensure operational efficiency and achievement of targets. Drive continuous improvement by implementing quality initiatives, conducting training, and updating staff on industry developments. Collaborate with Relationship Managers and Compliance to resolve escalations involving pending and aging profiles. Serve as primary escalation point for performance and process issues. Deliver monthly MIS and quality reports to senior management, fostering strong stakeholder relationships to enhance customer satisfaction and service excellence.

As a QC Officer in Banking and Finance, lead and manage the team as PQC and interim manager to achieve high-quality outputs and regulatory compliance. Conduct thorough quality checks on new/existing clients, ensuring accurate customer due diligence for GBM clients including Banks, GSB, NBFI, and Corporates. Collaborate with the Quality Control team to maintain exemplary profile standards and promptly address quality issues. Implement process controls to mitigate risks and support multiple regions (UK, MENA, France) by reviewing clients per global standards. Liaise with stakeholders to streamline processes and enhance operational efficiency.

• Being a member of pilot batch for Ruby project worked on Data Migration into NGT, the global platform. • Worked on templates mainly (FIG, Corp, NGO, Mutual Fund, and Sovereign Fund, Sub-advised accounts etc.). • During the lean phase of project, got trained in US New Business and successfully completed the FIG New Business profiles ensuring highest quality standard.