Results-driven professional with experience across telecom technical support, customer engagement, and manufacturing operations. Proven expertise in L1/L2 troubleshooting, customer account handling, upselling, and SLA-driven service delivery at T-Mobile USA. Background as an Assistant Engineer in automotive manufacturing with hands-on exposure to production supervision, quality monitoring, and process optimization. Strong communicator with the ability to adapt across technical, customer-facing, and operational roles.
