Customer support, Teleperformance Global Business Pvt. Ltd.
About Satish Kumar
With a deep understanding of smarter work solutions, I specialize in team management and fostering effective teamwork. My focus lies in optimizing collaboration and streamlining processes within teams to achieve better outcomes. I am dedicated to applying insights and strategies that enhance how teams work together, ensuring efficient and productive environments. Through a comprehensive approach to team management, I support organizations in navigating the complexities of modern work solutions.
• Handled customer inquiries through various communication channels.
• Utilized CRM software to track and manage customer interactions.
• Resolved conflicts and addressed customer complaints effectively.
• Maintained and updated the knowledge base for customer support.
• Coordinated with other departments to ensure customer satisfaction.
Skills
Conflict Resolution
Time Management
Knowledge base management
CRM Software Proficiency
Expertise
Excellent problem-solving, debugging, and analytical skills.
