sarthak rana

I've dedicated over 3.5 years to enhancing customer satisfaction as a Senior Advisor at CONCENTRIX. Our team has consistently delivered top-quality resolutions to customer inquiries through chat and email, maintaining excellence as per our client's standards. At CONCENTRIX, we worked in pilot batch projects and provided live support to nesting teams, instilling floor ethics and clarifying roles and responsibilities. My commitment to empathy mapping and teamwork has not only improved internal processes but also ensured that our diverse perspectives strengthen the organization's culture and drive success. Also, I worked at Cognizant as part of a team responsible for resolving customer queries through both email and phone support.