sarita moza

My 10+ years of experience is defined by successfully managing complex, high-stakes client deliverables. I bring a comprehensive skill set focused on: Operations & Project Management: Proven ability to manage complex projects , strictly adhering to SLAs and optimizing workflows using specialized tools . Customer Service & Relationship Management: Expert in serving as the primary client point of contact, handling escalations, resolving complex queries (Fintech/E-commerce), and utilizing data to generate reports on delivery metrics and approvals. Cross-functional Coordination: Adept at managing internal teams to ensure seamless, timely, and compliant execution—from initial intake and KYC/documentation (Fintech) to final product delivery (Media/E-commerce). I am confident my unique blend of client-facing expertise is a strong match for your clients seeking to strengthen their delivery processes and client retention