Santu Sarkar

Working as a Technical Support Engineer at FSL Software Technologies, I manage Windows, MacOS, and VDI (VMware Horizon View) environments. My core responsibilities include: System Admin: Installing/configuring Windows OS (XP-11), maintaining VDI master images, and managing virtual environments. Infrastructure: Executing hardware upgrades for desktops/laptops and troubleshooting peripherals (HP/Canon printers/scanners). Networking: Resolving connectivity issues, IP configuration (renew/reset/ping), and wireless NIC/LAN setup. Messaging: Expert MS Outlook/Office 365 configuration, including PST/OST backup and migration. Support: Providing remote resolution via TeamViewer/VNC and supporting video tools like Webex/Teams. ITIL V3 trained with a consistent 100% customer satisfaction rating.