Santu Sarkar
ID: CCE730913
Santu Sarkar
ID: CCE730913
Santu Sarkar
ID: CCE730913

Employment History
2024
FS
Fsl Software Technology
9th Mar 2024 to 30th May 2025
Tech support
9th Mar 2024 to 30th May 2025
See MoreSalary Package
Salary Hidden
Roles & Responsibility
Working as a Technical Support Engineer at FSL Software Technologies, I manage Windows, MacOS, and VDI (VMware Horizon View) environments. My core responsibilities include:
System Admin: Installing/configuring Windows OS (XP-11), maintaining VDI master images, and managing virtual environments.
Infrastructure: Executing hardware upgrades for desktops/laptops and troubleshooting peripherals (HP/Canon printers/scanners).
Networking: Resolving connectivity issues, IP configuration (renew/reset/ping), and wireless NIC/LAN setup.
Messaging: Expert MS Outlook/Office 365 configuration, including PST/OST backup and migration.
Support: Providing remote resolution via TeamViewer/VNC and supporting video tools like Webex/Teams.
ITIL V3 trained with a consistent 100% customer satisfaction rating.
Skills
- Cloud Computing
- Computer Hardware
- Remote Desktop
- SaaS
- Software
- Technical Support
- Ticketing Software
- Windows Server
- Microsoft 365
- Outlook configuration
- desktop support
- OS
Expertise
CCNA
5/5
Computer Hardware
5/5
Cloud Computing
5/5
SaaS
5/5
Outlook
5/5
Windows 7 window 10 windows 11
5/5
Linux
5/5
Lingo
Bengali
Verbal
5/5
Written
5/5
English
Verbal
5/5
Written
4/5
Hindi
Verbal
5/5
Written
3/5
