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SG

Santoshanand Gupta

ID: CCE623477

Santoshanand Gupta

ID: CCE623477

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Profile Background
SG

Santoshanand Gupta

ID: CCE623477

    Sponser Title

    Employment History

    2019
    CL

    CareerBuilder LLC

    1st Apr 2019 to 15th Aug 2025

    Team leader quality

    1st Apr 2019 to 15th Aug 2025

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    Salary Package

    Salary Hidden

    2017
    CT

    Coracc Technologies

    6th May 2017 to 15th Sep 2018

    Tech support engineer

    6th May 2017 to 15th Sep 2018

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    Salary Package

    Salary Hidden

    2016
    TS

    Tripster Solutions

    4th Jan 2016 to 31st Aug 2016

    Tech support

    4th Jan 2016 to 31st Aug 2016

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    Salary Package

    Salary Hidden

    Roles & Responsibility

    • Delivered L2 technical support for systems, networks, and applications, resolving issues promptly. • Documented recurring technical problems and trained junior engineers to improve FCR and reduce escalations. • Assisted in knowledge base development and troubleshooting guides, enhancing team efficiency.

    Supporting Documents

      empolyment documents 0
    2009
    RI

    Rims IT Solutions

    1st Dec 2009 to 31st Oct 2015

    It engineer

    1st Dec 2009 to 31st Oct 2015

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    Salary Package

    Salary Hidden

    Education

    2025

    Salesforce

    Alison Education Company

    1st Aug 2025 to 22nd Sep 2025

    2023

    Six Sigma Green Belt

    Alison Education Company

    1st Feb 2023 to 6th Mar 2023

    2023

    CompTIA A+

    Alison Education Company

    2nd Jan 2023 to 5th Feb 2023

    2009

    Adchn

    Gt computer hardware engineering college

    2nd Jun 2008 to 30th Oct 2009

    2007

    Basics of computer application

    NIIT

    2nd Jul 2007 to 31st Dec 2007

    2007

    ADCA

    Priyadarshini collage of computer sciences

    3rd Jul 2006 to 31st Jul 2007

    2007

    Bechelors of Arts (Major)

    MDU ROHTAK

    1st Jun 2004 to 30th Jun 2007

    Expertise

    International Customer Support

    5/5

    Quality Improvement

    5/5

    communication problem-solving time management adaptability teamwork leadership

    5/5

    Salesforce.com

    5/5

    Proficiency in Microsoft Excel for data organization reporting and trend analysis

    5/5

    Technical and Customer Support

    5/5

    Expertise – Verification Industry (First Advantage Pvt. Ltd.) End-to-End Verification Process Management Back Office Operations & Documentation Data Analysis, MIS Reporting & Advanced MS Excel Quality Control & Compliance Monitoring Workflow Optimiza

    5/5

    5-8 years in bpo and health care process

    5/5

    Verification Process Management Back Office Operations Documentation Data Analysis Advanced MS Excel Pivot Tables VLOOKUP Reports Quality Control Compliance Monitoring Workflow Optimization Process Improvement Client Coordination Team Support

    5/5

    JIRA

    3/5

    Tableau

    3/5

    Sponser Title