Senior Process Associate with over 5 years of experience in process management, digital content operations, and client coordination within eCommerce and logistics domains. Skilled in SAP, Excel, Hybris, AIM, Nuage, Brightcove, and Zendesk. Proven record of optimizing workflows, automating manual processes, ensuring SLA adherence, and improving data accuracy and operational efficiency. Recognized for leadership, client engagement, and consistent high performance.
