
Santosh Gupta
ID: CCE050156
Santosh Gupta
ID: CCE050156
- Associate engineer, IFI TECHSOLUTIONS
- Delhi, India

Santosh Gupta
ID: CCE050156
- Associate engineer, IFI TECHSOLUTIONS

About Santosh Gupta
Highly motivated Azure L1 Engineer with 3+ years of combined experience in Cloud, MSP, and Service Desk support. Proficient in Microsoft Azure, Microsoft 365, and ITSM platforms. Skilled at troubleshooting, process automation, and ensuring operational efficiency while maintaining excellent user satisfaction.
Employment History

IFI TECHSOLUTIONS Invite company
8th Aug 2023 to Present
Associate engineer
8th Aug 2023 to Present
Salary Package
Salary Hidden
Roles & Responsibility
Responsible for managing and supporting Azure and Microsoft 365 Identity and Access Management (IAM) alongside IT Service Management (ITSM) tools. Provide advanced troubleshooting and technical support for over 50 client subscriptions, ensuring seamless access control, security compliance, and optimal service delivery. Collaborate with cross-functional teams to resolve incidents, implement IAM policies, and enhance ITSM workflows, driving operational efficiency and client satisfaction. Maintain up-to-date knowledge of cloud security best practices and industry standards to safeguard enterprise environments.
Skills
- - Excellent oral & written communication skills. - High degree of proficiency in basic computer applications (i.e. Windows, Word, Excel, Outlook, etc.) - Ability to learn and adapt to multiple internal applications & tools. - Strong analytical and independent problem-solving skills. - Team Player - Able to clearly communicate network issues and the status of efforts to resolve problems
Verification Pending

Macro IT solutionsInvite company
5th Jul 2022 to 5th Aug 2023
Service desk
5th Jul 2022 to 5th Aug 2023
Salary Package
Salary Hidden
Roles & Responsibility
Monitor and support Azure cloud infrastructure (VMs, Storage, RBAC). Provide L1 support for Azure-related issues, VM reboots, and alerts. Perform user provisioning and license management in Microsoft 365. Troubleshoot Exchange Online, Teams, SharePoint, and OneDrive. Support Intune deployments and compliance policy management. Assist with MFA reset, account unlock, and password resets via Entra ID.
Skills
- Azure and M365
Verification Pending
Education
BA Graduate
Dibrugarh University
1st Apr 2014 to 8th May 2017 (Expected)
Certifications

Azure fundamentals
From : Microsoft
12th Dec 2024 to 9th Dec 2050

MS-900
From : Microsoft
5th Sep 2025 to 9th Dec 2073
Expertise
VM creation
5/5
MS Teams
5/5
Ammy Admin
5/5
TeamViewer
5/5
Remote Tools: AnyDesk
5/5
vendor case logging
5/5
driver updates
5/5
RBAC permissions
5/5
SKUs upgrade
5/5
monitoring
5/5
Outlook configuration & troubleshooting
5/5
License assignments
5/5
password reset & unlock
5/5
User/Group/OU creation
5/5
Remote Troubleshooting & End-user Support
5/5
Service Desk & ITSM
5/5
Active Directory & Entra ID Management
5/5
Microsoft 365 Administration
5/5
Azure Cloud Infrastructure Monitoring & Support
4/5
Windows & Office 365 Troubleshooting
4/5
LAN/WAN troubleshooting
4/5
Internet connectivity
4/5
Printer setup
4/5
Intune Device Management & Compliance Policies
4/5
RBAC & Security Group Assignments
4/5
Lingo
English
Verbal
3/5
Written
5/5
Hindi
Verbal
5/5
Written
5/5
