Santhosh T

Results-driven Senior Customer Success and Fintech Operations professional with 6+ years of experience across Razorpay, Cashfree Payments, OPEN Financial Technologies, and Muvin. Specialist in payment gateway operations, SaaS merchant support, enterprise account management, and escalation resolution. Consistent top-ranked CSAT and NPS performer — recognised with 3 major performance awards across 3 companies. Managed 50+ enterprise merchant accounts processing multi-crore monthly GMVs, resolved Rs.3.5 Cr+ in delayed settlements, reduced onboarding tickets by 30%, cut manual payout verification by 40%, and contributed Rs.50L+ in upsell revenue. Proven ability to lead teams, build scalable SOPs, and deliver measurable business outcomes in high-velocity fintech environments.